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Jawatan kosong terkini di Proton Edar Sdn Bhd September 2016. Permohonan adalah dipelawa daripada warganegara Malaysia yang berumur tidak kurang daripada 18 tahun ke atas pada tarikh tutup permohonan dan berkelayakan untuk mengisi kekosongan jawatan kosong terkini di Proton Edar Sdn Bhd sebagai :

1. CUSTOMER SERVICE REPRESENTATIVE 


Tarikh tutup permohonan 04 September 2016
Lokasi : Selangor
Sektor : Swasta

jawatan kosong di agrobank september 2016

JOB DESCRIPTION
Job Responsibilities:
  • Handle inbound calls via 1-800-888-398 contact channel.
  • Resolve inquiries/brake down (FCR – First Call Resolution) based on standard consultation guideline of opening, consultation and closing speech.
  • Log and record each call received in call centre system for further action by related personnel.
  • Register & update complaints/breakdown/feedback or non-FCR cases in system and escalate complaints/ feedback to the team leader for proper delegation within stipulated timeline.
  • Assign breakdown case to respective person/team for further assistance.
  • Participate & contribute in group & personal coaching.
  • Participate and provide support in cross functional activity within the company as and when required.
  • To performed other required duties as per requirement from department.
Job Requirements:
  • Diploma/ STPM/SPM with good command in Bahasa Malaysia & English.
  • Preferably with minimum of 1 year working experience in contact centre / customer service environment.
  • IT literate preferably Microsoft Office/ SAP.
  • Good communication skills.
  • Ability to work with patience and courtesy in customer relations.
  • Ability to work in a high stress environment and maintain a positive attitude in all situations.
  • Able to work by shift and on weekends & public holidays based on schedule
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