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Jawatan kosong terkini di Koperasi Tentera Julai 2016. Permohonan adalah dipelawa daripada warganegara Malaysia yang berkelayakan untuk mengisi kekosongan jawatan kosong di Koperasi Tentera sebagai

1. CUSTOMER SERVICE EXECUTIVE

Tarikh tutup permohonan 06 Julai 2016
Lokasi : Kuala Lumpur
Sektor : Berkanun / Swasta

Jawatan Kosong Koperasi Tentera

JOB DESCRIPTION
KEY FUNCTIONAL RESPONSIBILITIES :
• To be the first line of contact for all customer enquiries and complaints and to strive for high % of accurate and expeditious first call resolution.
• To gather from customers complete information necessary to fulfil their requirements and immediately enter/update the information accurately into the appropriate system.
• To continuously provide excellent service and maintain professionalism, confidentiality and integrity in all dealings with customers despite having to face difficult customers and high call volumes which are highly stressful.
• To adapt to the changing and demanding needs of the business through the willingness and ability to take on additional responsibilities and by being multi-skilled in various products, services, preparations of SOPs, systems (knowledge and skills) enhancements.
• To achieve or exceed set KPI targets and/or other business objectives.
• To take ownership, personal responsibility and initiative in keeping abreast with and be updated on company’s existing products/services, new products /services, promotions, launch to effectively and efficiently provide service to customers.
• Portray as a Koperasi Tentera ambassador by involving in marketing activities /or any visits to KT branches

ROLE REQUIREMENTS :
• Possess pleasant appearance and personality, friendly and outgoing
• Professional and must be customer orientated person that promotes customer loyalty
• Demonstrate high commitment and passion in providing quality service to customers
• Strong decision-making skills, task-oriented and multi-tasking
• Able to remain calm while working under pressure.
• Possess good problem solving complaints resolution skills
• Good team player - ability to contribute towards achievement of the team and foster a positive team environment
• Able to work on shift-hours

QUALIFICATIONS:
• Candidate must possess at least Post Graduate Diploma / Bachelor’s Degree / Professional Degree in Business Studies / Administration / Management / Accounting / Banking / Syariah Banking studies or any equivalent.
• Possess strong command of verbal and written language of English and Bahasa Malaysia.
Any additional languages will be an advantage. e.g Mandarin, Tamil, Arabic.etc.
• Applicants must be willing to work in KL area. e.g (Wangsa Maju).
• Must possess own transport.
• At least 1 year of experience working in a call center environment (OR) 2 years’ experience in banking industry is required for this position
• Preferably executives specialising in Customer Service or equivalent
• Full – Time position (s) available.
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