1. CUSTOMER SERVICE EXECUTIVE
Tarikh tutup permohonan 06 Julai 2016Lokasi : Kuala Lumpur
Sektor : Berkanun / Swasta
JOB DESCRIPTION
KEY FUNCTIONAL RESPONSIBILITIES :
• To be the first line of contact for all customer enquiries and complaints and to strive for high % of accurate and expeditious first call resolution.
• To gather from customers complete information necessary to fulfil their requirements and immediately enter/update the information accurately into the appropriate system.
• To continuously provide excellent service and maintain professionalism, confidentiality and integrity in all dealings with customers despite having to face difficult customers and high call volumes which are highly stressful.
• To adapt to the changing and demanding needs of the business through the willingness and ability to take on additional responsibilities and by being multi-skilled in various products, services, preparations of SOPs, systems (knowledge and skills) enhancements.
• To achieve or exceed set KPI targets and/or other business objectives.
• To take ownership, personal responsibility and initiative in keeping abreast with and be updated on company’s existing products/services, new products /services, promotions, launch to effectively and efficiently provide service to customers.
• Portray as a Koperasi Tentera ambassador by involving in marketing activities /or any visits to KT branches
ROLE REQUIREMENTS :
• Possess pleasant appearance and personality, friendly and outgoing
• Professional and must be customer orientated person that promotes customer loyalty
• Demonstrate high commitment and passion in providing quality service to customers
• Strong decision-making skills, task-oriented and multi-tasking
• Able to remain calm while working under pressure.
• Possess good problem solving complaints resolution skills
• Good team player - ability to contribute towards achievement of the team and foster a positive team environment
• Able to work on shift-hours
QUALIFICATIONS:
• Candidate must possess at least Post Graduate Diploma / Bachelor’s Degree / Professional Degree in Business Studies / Administration / Management / Accounting / Banking / Syariah Banking studies or any equivalent.
• Possess strong command of verbal and written language of English and Bahasa Malaysia.
Any additional languages will be an advantage. e.g Mandarin, Tamil, Arabic.etc.
• Applicants must be willing to work in KL area. e.g (Wangsa Maju).
• Must possess own transport.
• At least 1 year of experience working in a call center environment (OR) 2 years’ experience in banking industry is required for this position
• Preferably executives specialising in Customer Service or equivalent
• Full – Time position (s) available.